Does Dufry pay their employees well?

According to anonymously submitted Glassdoor reviews, Dufry employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Dufry. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Dufry?

53% of Dufry employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dufry 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Dufry?

Sales Associate (64) , Manager (17) , Vendedor (17) , Retail Sales Associate (11) , Sales Assistant (11) , Assistant Manager (7) , Cashier (7) , Category Manager (7) , Estagiário (7) , Financial Accountant (7) , Vendedora (7) , Brand Ambassador (6) , Sales (6) , Supervisor (6) , Supply Chain Specialist (5)

What are the pros of working at Dufry according to real employee reviews?

"people are nice" ((in 27 reviews)); "Great colleagues to work with" ((in 21 reviews)); "Good Benefits and good work enviroment" ((in 15 reviews)); "Great team to learn about and also great learning challenge" ((in 13 reviews)); "great working environment, room to grow" ((in 6 reviews))

What are the cons of working at Dufry according to real employee reviews?

"poor management and only cares about sales" ((in 47 reviews)); "The salaries are low for level of what we offer and our knowledge and security aspect of the job." ((in 24 reviews)); "Long hours and weekend work" ((in 17 reviews)); "Unlike top managers, others are not so happy, there is a big turnover in the company, especially amongst front sales staff that does not make things better." ((in 12 reviews)); "There is no work/life balance and too bad for you if you have something planned and they decide to schedule something at the same time." ((in 8 reviews))

Dufry Reviews

3.2

53% would recommend to a friend

(409 total reviews)

Julian Diaz

62% approve of CEO

43% positive business outlook

Ratings by category

3.2

Diversity and inclusion

2.9

Culture and values

2.9

Work/Life balance

2.7

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Dufry has an employee rating of 3.2 out of 5 stars, based on 409 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dufry employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

409 reviews

1.0

4 May 2026

Predatory Employer with Atrocious Management

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

READ ALL THE OTHER REVIEWS, THEY ARE TRUE. Leaving for the day, getting paid, and wonderful co-workers (NOT MANAGEMENT).

Cons

EVERYTHING ELSE AND MANAGEMENT. This company preys on your desperation. Quick to hire and quick to fire people. Getting there and leaving is a hassle. Entitlement and superiority complex between management and employees, especially since many have recently immigrated, work other jobs, or are bettering themselves in university. Pay is minimal, no set schedule that’s also given the day before the work week, hours are reduced, shifts can be less than 10 hours apart, your life revolves around them. Work life balance is only lip service to gaslight you to think they care…they don’t. They are set in their ways.

2.0

11 Feb 2026

Don’t be fooled

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good direct team, career growth opportunities (Only due to high turnover)

Cons

Low salary, very poor management throughout the WHOLE company, discrimination and favouritism despite their pride on “diversity” (A lot of diversity within the company yet management are outrightly racist and homophobic. Why do that when you’re the one hiring these people?), high workload and expectations, expect to do tasks completely out of your role with no compensation (most people do 2-3 roles on one underpaid salary), unpaid OT but high pressure to meet deadlines that are outside your role, huge lack of support, poorly structured (Company is falling apart internally), expect to get blamed by your higher ups because no one wants to take accountability! Overall terrible work culture and management

2.0

5 Jan 2026

easy duties but hard to compete with other retail managers

Store manager

Recommend

CEO approval

Business outlook

Pros

easy duties, no KPIs, no chanllenge.

Cons

hard to compete with other candidates when applying "outside" job.

Viewing 1 - 3 of 409 Reviews

Jobs at Dufry

Butikssäljare 75% till Avolta taxfreebutiker, Arlanda flygplats

Stockholm

View job

HMSHost/Avolta söker Shift Supervisor till Stockholm-Arlanda flygplats

Stockholm

View job

HMSHost/Avolta söker restaurangbiträden på deltid till Stockholm-Arlanda flygplats

Stockholm

View job

HMSHost/Avolta söker Restaurangbiträden till MAX på Stockholm-Arlanda flygplats

Stockholm

View job

HMSHost/Avolta söker Shift Supervisor till MAX på Stockholm-Arlanda flygplats

Stockholm

View job

Dufry

Dufry Reviews

Ratings by category

Reviews by job title

Predatory Employer with Atrocious Management

Don’t be fooled

easy duties but hard to compete with other retail managers

Jobs at Dufry

Dufry reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Dufry reviews FAQs

Jobs at Dufry