traumatic. Literally received death threats regularly.
Pros
so trauma bonded with fellow case managers that I made friends for life
Cons
they are so understaffed that you receive constant abuse from your clients, which feeds to no support from your "team leaders". They then don't progress you in your career because they are so understaffed. No recognition, no support for mental health apart from the occasional breathing exercise in a team meeting. extremely high turnover rate so there are no experienced people and you spend most of your days training new people. Unrealistic workload due to being understaffed. Also so much gossip and whispering from "team leaders" that no one asks for support or help. In your first week of training they train you how to handle death threats and people on the phone trying to take their own life...this is how regularly you get these calls.
