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      EPERFORMAX CONTACT CENTERS

      Engaged employer

      EPERFORMAX CONTACT CENTERS Reviews

      3.6

      69% would recommend to a friend

      (516 total reviews)
      avatar

      Teresa Hartsaw

      78% approve of CEO

      52% positive business outlook

      Ratings by category

      3.9

      Diversity and inclusion

      3.8

      Culture and values

      3.7

      Career opportunities

      3.2

      Senior management

      3.2

      Compensation and benefits

      3.1

      Work/Life balance

      EPERFORMAX CONTACT CENTERS has an employee rating of 3.6 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EPERFORMAX CONTACT CENTERS employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      516 reviews
      4.0
      21 Aug 2019

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      excellent support system and benefits

      Cons

      long working hours and stressful calls

      avatar
      EPERFORMAX CONTACT CENTERS Response
      6y
      Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear about your positive experiences at ePerformax with our support system and benefits. While we sometimes have to take our clients’ requirements into consideration for scheduling, we do work a 48-hour compressed work week, in order to give you the time off you need. Unfortunately not all customers are happy when they call, but we give you all the training you need to handle those types of calls and the support of your officers to help when you need it. If you have any further feedback to share, please email us at feedback@eperformax.com.
      2.0
      15 Jun 2021

      Had to leave soon

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation is fine for NEWBIES in BPO

      Cons

      You'll be transferred to different teams every after you're upskilled to a new account. Therefore, you'll get separated from your original teammates and need to adjust everytime you will be transferred. You'll eventually realize it's better to just resign and apply to other company since you'll also experience going back to zero and make new friends. LOL Alsoooooo you're required to OT-Y (over time without pay) for 45 mins outside of your working hours (atleast 2-3 times a week). Company said it's a REQUIREMENT and you can't say NO or you'll be sanctioned. The 1st and 2nd break for 15 mins everyday is also not paid that's why you have an excess of 30 mins at the end of the shift. (If your shift is 9pm, you end of shift is 6:30am instead of 6am). LOOOOOOOOLLLLL

      avatar
      EPERFORMAX CONTACT CENTERS Response
      5y
      Thank you for taking the time to share a review. As an organization that is always looking for opportunities to improve our operations, policies, and procedures or to clarify them for our employees, we appreciate your honest feedback about your experience.
      Viewing 1 - 3 of 516 Reviews
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      ReviewsEPERFORMAX CONTACT CENTERS reviews

      Glassdoor has 558 EPERFORMAX CONTACT CENTERS reviews submitted anonymously by EPERFORMAX CONTACT CENTERS employees. Read employee reviews and ratings on Glassdoor to decide if EPERFORMAX CONTACT CENTERS is right for you.