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Thank you for taking the time to share such candid feedback. I’m genuinely sorry that your experience has felt this way, particularly around feeling blamed, unsupported, or unable to raise concerns openly. That is not the experience we want anyone to have at Exclusive Networks.
Some of the points you raise - around expectations, communication, clarity of roles, and how concerns are handled - are serious. If something feels non‑compliant, handled “under the table”, or unsafe to speak up about, that is not acceptable, and it matters that those concerns are heard properly.
We do have formal routes for raising issues confidentially, including our whistleblowing process, and we actively encourage people to use them where needed so concerns can be investigated independently and fairly. At the same time, I recognise that using formal channels isn’t always easy.
If it would help, you’re also very welcome to contact me directly and in confidence. I’m part of our HR leadership team and I genuinely want to understand experiences like this so we can address them properly. My email is tgill@exclusive-networks.com.
I do also want to recognise that across the business we are working hard to improve transparency, communication, and support for our teams. This includes clearer role definition, stronger leadership expectations around behaviours, and greater focus on listening to employee feedback and acting on it. We know we don’t always get everything right, but we are committed to learning and improving.
Thank you again for raising these concerns openly. I hope you’ll consider reaching out so we can understand more and take the right action.
Thomas Gill
Global Field HR Leader
Exclusive Networks
