Pros
The company is outsourced by Verizon who has received awards for Highest Customer Satisfaction in the area. Also, several annual awards such as Manager of the year, and numerous quarterly sales champion accolades have been earned. Management all started at entry level and worked their way into their current roles based on performance.
Work Life Balance is great since half the staff have children and families. 8-5pm M-F.
All Entry Level employees are offered a salary and paid weekly.
The company has expanded into 6 cities since originating in 2009. We now have offices in Richmond, Albany, Pittsburgh, Philadelphia, Baltimore, and Providence. The individuals managing these offices started in the Richmond office and worked their way up to their current roles. We are expanding into Tampa Bay and Cleveland in 2016.
Cons
Should be seen as a positive but some do not like a competitive work culture. There is no limit on mgmt promotions earned, however there is no guarantee as well. Each Entry Level employee must hit criteria. Employees can not "fade in the back" in this company as performance is evaluated daily and weekly. 1 or 2 posts on this site are from former employees who were passed up statistically for promotions by up and coming rookies into the company. Seniority does not provide a guarantee in this business, performance does.
Reading one of the negative reviews confused me from one of the former employees because all employees experience a job shadow for their 2nd interview. This interview shows candidates exactly what day to day is within the company. Those type of reviews show that someone is emotionally upset that they were passed up for promotion or failed to reach individual goals. It's always easier to point the finger rather than perform a self - evaluation.