Management sucks - Member Service Representative AAA Northeast Employee Review

Amazing company to work for, values members and staff! Communication is easy. Teamwork, someone is always available to help. Extensive training to ensure you have time to learn/understand the job.

No cons to report about this company.

Middle management is great despite bad upper management

My experience working at AAA-NE as a Life and Annuity Agent was deeply disappointing. The company culture felt unsupportive and, at times, toxic. Compensation changes were one of the biggest issues—they reduced commissions drastically, from 90% to 40%, and repeatedly said agents would be “made whole” within a year. That never happened. Instead, whenever concerns were raised, management would push the timeline back with comments like “hang in there until June,” then later “hang in there until January,” with no real follow-through. There was also no residual income on policies, and chargebacks were taken when policies canceled, which made earnings feel even more unstable. While the role was presented as having a flexible schedule, in reality management controlled when you worked. Expectations were also excessive, including pressure to respond within one minute. The internal Teams chat often felt more like a place for bragging than genuine motivation or teamwork. Morale suffered when agents were made to feel replaceable and treated like numbers rather than valued employees. Even after being a top producer and ranking #2 in sales, I received no appreciation when I left. In my opinion, the company lacked empathy and failed to value the people who helped drive results.