This organization has grown rapidly in the last 10 years and has not had the foresight to implement standardized operating procedures. The training is deplorable. They recruit entry level staff for the cost savings but expect them to be “nimble” and perform tasks that are realistically only found in personnel with more experience and/or education. They dont adequately staff their operations and so employees get burned out and overwhelmed quickly. And with no raise structure and sub-par salaries, recruitment and retention of qualified staff is challenging. There is plenty of money to alleviate this problem, but it’s not invested in the healthcare centers that provide the primary care of its patients.