My AIG experience - QA Team Lead AIG Employee Review

4.0
17 May 2016
Recommend
CEO approval
Business outlook

Pros

1. As a QA Team Lead, you still do a lot of delivery type of work which for someone who likes to keep her technical skills is a plus. 2. In the Philippines, AIG is a ROHQ company. You will get to enjoy preferential tax when you reach a certain salary. 3. Health card, principal and up to 3 dependents, is paid by the company 100%. 4. Remaining SLs in year are convertible to cash 5. On-shore opportunities are available 6. Undergoing CMMI journey 7. And the basics - trainings, team bldgs., events etc.

Cons

My personal challenges: 1. HR communication is not good. People are not aware of their full benefits on OT pay, Night Diff etc. 2. No site for documented policies. Even the managers are not aware of it. 3. Too many applications to support. 4. Not guaranteed yearly increase.

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5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance and culture

Cons

Heavy off shore contractor population

1
3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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