Abandon hope all ye who enter here - Anonymous employee AIG Employee Review

1.0
3 Sept 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

401k and Roth IRA benefits are generous with immediate vesting

Cons

Slowly accruing minimal "pension," expensive insurance and other benefits, abysmal employee performance review process, utterly stagnant hierarchical organizational structure, and pervasive incompetence, active discouragement of productivity improvements. The corporate culture is a disaster. Promotions are rare and awarded solely on the basis of brown-nosing. Failure and incompetence are swept under the rug based on nepotistic relationships between those responsible for personnel decisions. The performance review process is universally despised by employees and functions solely as a top-down review, insulating superiors from their actual responsibilities and punishing managers and employees who actually attempt to expose issues in the organization and improve efficiency. The working environment is consistently surreal, perpetuated by a singular desire to create a utopic impression among superiors. Management openly lies about their errors, attributing failures to subordinates in attempting to hide their own errors. Competence and accomplishments are not valued in the least. Backstabbing and doublespeak are perpetual threats as personnel, especially management, seek nothing more than to hide their faults at the expense of their coworkers. Improvement initiatives are almost always a step backwards and designed to accomplish nothing more than mask incompetence. Additional levels are review and management are consistently implemented to accomplish nothing more than to produce blame-seeking documentation and to compensate for the lack of competence in management review. Functions are consistently "delegated" by those who lack the ability to understand the work that they're tasked with; such mindless delegation is then recognized and rewarded as a skill. Hiring is mostly based on nepotism, rather than credentials or experience, with horribly unqualified personnel floundering in roles far exceeding their abilities. Further, the tone at the top perpetuates a complete lack of initiative to develop knowledge and skills of employees, valuing a "check-the-box" mentality to a severe detriment in production and efficiency. Analytical procedures requiring any intellectual capacity whatsoever are rarely rewarded and often consistently discouraged for the sake of “business continuity.” Virtually all project initiatives eliminate potential opportunities for analytical responsibilities, as management seeks to prevent employees from taking on work beyond thoughtless mechanical procedures.

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5.0
19 Apr 2026
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CEO approval
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Pros

great work life balance and great people

Cons

Slow career advancement vs. other firms

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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