Avoid the Montreal Office. - Manager AIR MILES Employee Review

1.0
9 Jun 2020
Recommend
CEO approval
Business outlook

Pros

The company itself has many pros such a good salaries, benefits, and modern technology. Good diversity and equal opportunities do exist for women and people of color.

Cons

The Montreal office is plagued by a truly toxic management culture. Avoid working there especially in analytics, as everything in this regional office is led by Client Services (sales and account executives) instead of being data-driven. Analysts and managers like myself were hired with the hope of using advanced analytics but can never deliver as much value as they would like because the analytics management cannot stand up to account/sales people. The result is an office culture that is often disrespectful, aggressive, and short-sighted.

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AIR MILES Response
6y
I appreciate your feedback. You are correct; we have a diverse workforce and accessibility is at our core. AIR MILES is committed to supporting an environment where we embrace and celebrate our differences. Our culture, perks and technology are big factors in how we continue to disrupt, innovate and make an impact. I’m sorry that your experience at AIR MILES did not match our intention of being the best place to work. We send out surveys and pulse checks to our Associates a few times a year because we know that the only way for us to continue to grow is by hearing from you about what’s going well, and where we have opportunities to drive positive change. From more clarity in your career path, to transparency in Leadership vision and communication to better learning and development opportunities, we take the time to listen and we put feedback into motion. As part of exploring your feedback, we plan on setting up chat sessions within the Client Services team to better understand what we’re doing well and make improvements where they’re needed. Thanks again for taking the time to leave a review. I wish you the best in your future endeavours. Dimitri Benak VP, Talent & Workplace Experience

Explore other reviews about AIR MILES

5.0
25 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Good benefits Great co-workers Fully remote Lots of fun employee events - got to meet a lot of cool folks at the company through it

Cons

Lots of different roles within the chain of command so different objectives are being passed down Sometimes hard to feel if you're making a difference

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AIR MILES Response
3y
Thank you for the positive feedback. Our Associates are at the heart of our strong company culture and are truly what makes AIR MILES such a great place to work! We are glad to hear that you enjoyed the benefits and events offered to our Associates, as well as our remote-first working model. We appreciate your perspective on feeling as though your work makes a difference. We strongly believe that our people are our greatest asset and that the work done at all levels of the organization contributes to our success as a business. During our January Business Update, our Executive team shared our Strategic Imperatives for 2023 and the ways we will continue to scale as an organization to help Associates under the "big picture" and where their role fits in. We also recently introduced a new Goal Setting process to better align with our quarterly planning process, and to encourage more regular conversations about goals between Leaders and Associates. For Associates with questions regarding the impact of their role, we encourage you to speak to your leader or Manager Once Removed for guidance. Thanks again for your feedback, and all the best. Dimitri Benak - VP, People and Culture
1.0
4 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Making people write reviews to

Cons

And Review things just to

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