Pros
- Rapid experience in all specialties. You’ll take as many calls here in 5 days as you’d get in 5 months of your first year freelancing, - Teammates to transfer calls if needed (if available)
Cons
— Treated like robots. Literally being called “it” by doctors referring to you as the tablet your face appears on. — Terrible work life balance. No regard for the humanity of interpreters. 17% increase in revenue and no quality of life improvements for interpreters. — No cost-of-living adjustment in years. — Disregard for interpreters’ mental health. Evidenced by 30 seconds between calls, banning natural light sources in offices, giving no breaks between calls to even stand up, yet sending out micro-learning modules stating “make sure you stretch for 20 seconds, often!”…. With what time? It’s insulting. — Back-to-back emergency calls are normal. No sorting of calls to try and evenly balance who gets emergencies — Disregard for interpreter physical health: No stand-up breaks between calls, Chronic audio problems will leave your ears ringing and affect your ability to work. No stipend for ergonomic chair where you sit 8 hours daily. — Health insurance plan has an Unbelievably high deductible at $7000: Spend 15% of income before health insurance kicks in, by then you’ll most likely run out of PTO and be asked to resign or be fired for poor attendance. — Bare minimum legal breaks. — High burnout. Interpreters are wrung out like a sponge and discarded. — No meaningful opportunity for advancement. Getting a raise doesn’t even pay for your cost of getting the certification required for the raise. — Required to keep certifications current at your own expense. — Pays less than half of what you get in-person. — Outdated stipend for home office expenses. Not paid adequately for lighting required or electrical usage or internet connection. — A“merit-based” raise didn’t even match 1/2 of inflation since the last raises. So everyone is effectively paid substantially less even though the revenue is up 17% and shareholders get to benefit, just not employees. — Told that using the bathroom daily is “Time theft” and could get you fired.
