Accounts are poorly managed, for the most part, from the top down. There are a select few senior leaders who are doing an amazing job, but they are only few. Most are allowed to run accounts into the ground, taking their people with them. No accountability in leadership once you reach a certain level, but the teams are consistantly asked to do more with less, and are held to a strict set of metrics and SLAs. As a manager of a delivery team at a lower level it is exhausting trying to keep teams motivated and positive while leaders constantly finger point. There is no training for the delivery teams doing the work. Nothing is fresh or innovative, there are no new tools being introduced and no new technology to work with. Team members actually lose skill set working with this organisation. The CEO has an inner circle that protects one another instead of making this a better place to work. Nothing is for the people here, it's all about how much money you can make and who is liked most amongst that inner circle. Lying, nepotism and favoritism should be the values of this company instead of saying they are passionate, authentic and distinctive. HR is a joke, I am not even sure what it is they actually do here besides gossip about people. I have yet to see one effective, strategic, initiative come out of this function. They do not help support the contributor populations what so ever.
