Pros
SaaS software so theoretically easy to implement due to not having to build complex integrations with code from scratch, although likely necessary if stretching the software functioning
Cons
Oh boy... - Management prevents you from doing your job - Leadership politics gets in the way of team and culture building - Management has no idea what the majority of the US services staff do because they have admitted to having no, none, zero, experience doing any type of service, consulting, or implementation work, ever. - Upper level management will throw you under the bus and fire you before you make it known to other management that someone they hired and likely required board approval for was a horrendous fit and resulted in multiple high profile customers complaining and who also lead to one of said customers having a repeat outage because he didn't follow through with a plan to resolve the issue after the first time - despite a very high leadership conversation on why, what, and how the issue happened and what do you next. Literally laid it all out and didn't do it resulting in a customer outage So, alas, to cover upper leadership they threw another management level guy under the bus and fired him for not listening to his guidance in the first place. What clowns 🤡 And yes, all documented. 13 years experience and he helped the team increase chargeable revenue by over 20% within only a few months... Which both tells you that it was mismanaged from the start, and if it weren't for the upper management preventing myself and others from doing their jobs, that 20+% could have been a lot higher.