Not Worth Your Time - Advisor ARS-Rescue Rooter Employee Review

2.0
9 Aug 2019
Recommend
CEO approval
Business outlook

Pros

They do provide a company vehicle, tablet, and phone. Benefits are available.

Cons

Extremely overbearing company “policies” that control every aspect of your day while being consistently disrespectful as to an employee’s worth. Managerial staff is stretched too thin and are often “ping pong balls in a wind storm” and will forget that they failed to give you information critical to your success. Benefits package is insanely expensive as ARS does not contribute to health, dental, or vision and every paycheck is deducted to pay for it. Cost range for health only from $15/check to $150/check when adding spouse only. Dispatchers are aloof and often fail to return calls, screen potential leads, and communicate with others well. Cronyism runs amuck and leads that are clearly not qualified are handed to new staff members. Deceptive with regards to scope of position and compensation. Hiring process is lengthy and drawn out and accordingly deceptive. Overall lack of respect for your time as they expect all your time to be their time.

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ARS-Rescue Rooter Response
6y
We are sorry to hear that your experience working for ARS has not met your expectations. However, we are glad you are still with ARS and would like to discuss how we can make things better. Please send your contact info to talent@ars.com so we can set up a time to talk. Thank you.

Explore other reviews about ARS-Rescue Rooter

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, amazing benefits, super easy if you’re a people person, amazing management team

Cons

Intensive KPI tracking, independent workload, not work life balance friendly. Your performance can be affected if you’re having a bad day. People treat you like scum of the earth

1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You can take work truck home.

Cons

Management has created a challenging work environment where technician support and fair compensation do not appear to be priorities. There are no performance-based bonuses or consistent annual raises, despite strong expectations around sales. Call distribution lacks transparency, with higher-quality leads often going to a small, select group, making it difficult for others to perform at their full potential. Technicians are also expected to take calls after scheduled hours (8 AM – 4 PM), which impacts work-life balance. Additionally, time and travel policies raise concerns. Technicians clock in upon arrival at the customer’s location rather than when travel begins, even when jobs are over an hour away. This results in significant unpaid driving time, often exceeding two hours per day. In some cases, technicians are required to travel to appointments even when customers are unresponsive, leading to cancellations or reschedules without compensation for the time lost. Overall, the expectations placed on technicians are high, but the structure and support systems in place do not consistently reflect or reward that effort.

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ARS-Rescue Rooter Response
1mo
Thank you for sharing this detailed feedback, and we recognize how concerning these experiences can be. We take issues around transparency, fair compensation, scheduling expectations, and travel time very seriously, and your comments highlight areas that require continued focus and accountability. Our goal is to create an environment where all technicians have equitable opportunities, clear support, and recognition that reflects their effort and performance. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.
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