Like working at a call center - Admissions Coordinator AccentCare Employee Review

3.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Sitting at a desk all day answering calls

Cons

Unorganized staff and repetitive workflow

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AccentCare Response
11mo
We really appreciate you taking the time to leave an honest review. We’re sorry to hear that your role didn’t feel as organized or fulfilling as it could have been. We know how important structure and meaningful workflow are, especially in a fast-paced environment like ours. Feedback like yours helps us identify where we can do better, and we’re committed to making improvements that support our teams more effectively. Wishing you nothing but success in your next chapter, and thank you again for being part of AccentCare, even if just for a short time.

Explore other reviews about AccentCare

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment and employer

Cons

Exceptional work atmosphere and team

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AccentCare Response
3w
Thank you for sharing your experience and for the care you provided our patients. We’re glad to hear the flexibility in scheduling was a positive part of your role. We understand that documentation requirements can feel overwhelming at times. At AccentCare, we’re committed to continuously improving processes to better support our clinicians. We encourage team members to share ideas with their local leaders on ways to improve efficiency and streamline paperwork so we can create a more seamless and supportive experience.
1.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Could drive in my car by myself, no one bothered me I could start my day when I wanted to

Cons

Company is money focused 45 min to 1 hr between patients. Back office scheduling did not care about your car time between patients. Never had orders or discharge paperwork. Patients not even discharged from hospital yet but placed on schedule with no notes or welcome calls . And then it was left up to you to figure out where the patients were. No credit for all of the back work you needed to do. Managers constantly changing every 5 months all the nurses quit no one ever knew what to expect paper work depended on new managers PTO denied all the time . Onboarding is aweful. Must I go on stay away. Double dipping made to keep patients on the schedule for the nurse even tho all they needed was PTO no msw all quit no speech therapy but that was was ordered substituted ot for speech therapy no communication. Staff never researched patients before accepting for soc such as patient has mental psychotic unsafe behavior homes unsafe you would go out to do an admission, find this and then get no credit for it. If you decide it that the patient was a non-admit you could spend an hour and a half or an hour at a patient's house making sure that they were safe and things were being followed through on 911 would be called and you would get no credit for this. They would just want to add another patient onto your schedule even though you had all the charting to do and phone calls to make ridiculous

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AccentCare Response
3w
Thank you for sharing your experience and for the care you provided as a Registered Nurse. We’re glad to hear there were aspects of independence and flexibility in your role that you valued. We’re very sorry to hear about the challenges you described related to scheduling, communication, onboarding and leadership consistency. This is not the experience we strive to create. At AccentCare, we are committed to supporting our clinicians with clear communication, strong leadership and the resources needed to provide safe, high-quality patient care. We know how important coordination, preparation and recognition of your time are in home health, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to share these concerns, as it helps us strengthen the experience for our team members and the patients we serve.
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