Favoritism, politics, and delusion about who your customers are. - Customer Success ActivTrak Employee Review

1.0
5 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Remote-first culture. Creative thinkers on the individual contributor level Good tech stack

Cons

Execs are uncomfortable with the fact that this is employee monitoring software. They try and try to spin it into "workforce analytics so teams can work smarter" but it's nonsense. The majority of customers use this to fire employees that aren't working enough hours. If you work here, your activity will be monitored. The websites you visit, the chats you have with coworkers, emails...everything. The best ideas don't win here, it heavily depends on who is saying it and whether or not they kissed up to the right execs. Toxic sales culture. Leader would get on daily morning calls with 40+ sales people during the pandemic and call out individuals without warning to berate them. Actual quote heard often "anyone wanna go head to head with the old man? tell him he's wrong?". This was the sales leader talking about himself. Take a guess if any of those sales people felt like they could speak openly or honestly with this dare. Same leader would open up ActivTrak during the call and show "who's been working the hardest" praising those who were working 10hrs or more a day and belittling others for working less. Often would say outlandish things like "I would tell you that you're in the wrong profession if you aren't making XX number of calls a day" Tired and old Marketing dept. Leader there is stuck in trying patterns from the early 2000s that worked at Solarwinds and other companies, but isn't relevant in today's market.

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ActivTrak Response
2y
Thank you for taking the time to share your feedback. We take all reviews seriously and value the insights they provide. While we strive to create a positive and fulfilling work environment at ActivTrak, we understand that not every experience is perfect. We have evolved and grown in many ways over the years and are confident that the potential for these types of issues no longer exists nor would be tolerated.

Explore other reviews about ActivTrak

5.0
31 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great market fit and good processes

Cons

Management can be political and play favorites

4.0
1 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great Company Culture, Awesome Solution, Amazing Colleagues, and Remote work

Cons

There has been some new leadership in the org and unfortunately, they don't seem to have any sort of onboarding or coaching. As a result, there's a lower morale on the team because their new leaders seem extremely stressed out and pass that along to the direct reports. Its unfortunate that it began to turn a little micromanage-y in the last few months I was there. I hope that this is a temporary situation due to how many changes the CS team is undergoing.

4
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