employer cover photo
employer logo
employer logo

Advanced Technology Services

Engaged employer

Management Needs To Communicate - Help Desk Representative Advanced Technology Services Employee Review

1.0
20 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Decent Pay Decent Benefits Paid Training

Cons

Management does not communicate expectations or policies to each other very well. 1 supervisor will say you can do this the next will say no. Its never the same answer. Managers micromanage employees way too much. Even if we spend more than a couple minutes in the aftercall wrap up we get messaged, we go over on our breaks by a min or 2 we get messaged. We spend to long on a call we get messaged. Its never-ending. Just feels like they would rather meet metrics than actually help their customers.

Explore other reviews about Advanced Technology Services

1.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great time to sell into the manufacturing sector related to productivity and equipment reliability.

Cons

Operational driven company but constantly changing the sales org and strategy. "Leaders" that have no background in business development or revenue generation responsible for sales strategy. Wasn't uncommon to report to a new leader or move sales territories multiple times in a year but quota never changed. Top performers are expected to do and sell more but additional financial upside was out of the question. A select group of legacy employees and "leaders" made decisions in a bubble in most cases. I was a top performer during my entire tenure at ATS. I agreed to work out a two week notice to help transition my accounts but was terminated after three days. No one in middle management, director, or exec-level roles asked for feedback or even made the time to send an email wishing me well or thanking me for my contributions during my five years with the company. In fact, my health insurance was terminated with no warning before I left the last day. My contributions and sacrifices for ATS meant so little to the company that they didn't care that my two small children wouldn't have insurance for over a month when I tried to leave the right way.

See reviews by: Helpful|Rating|Date|All