Waste of Time - Remote Customer Service Representative Afni Employee Review

1.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Unfortunately, there are no pros to mention.

Cons

I wouldn’t recommend spending time on this company. At first, they emailed and texted me to complete assessments, which made it seem like communication would be responsive and reliable. That turned out not to be the case. I followed up several times by email and also texted the person who originally contacted me and said I could reach out with application questions, but I never received a response. For a remote position, where strong communication is especially important, that reflects poorly on the company. Once they got what they needed from me, all communication stopped. I ultimately withdrew my application because it was clear they were not going to stay in contact. No matter how many times I emailed or texted, I got no reply. Overall, it felt like a complete waste of time.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

* If you ever want to work in management, this place will give you an education in what not to do. * Decent benefits package. * Weekly food trucks for lunch. * Some opportunities for promotion if you work hard.

Cons

* Management is the biggest con. They are not transparent, don't really know what they are doing, and make decisions by the seat of their pants. Most decisions are knee-jerk reactions to something that could have been prevented if they had half a clue how to do their job. * If you have a question, you can expect to get a 5 different answers from 5 different managers or being told one thing only to have a completely different thing take place. * The call floor is the most toxic place I have ever seen. You can feel it hanging in the air the moment you walk in.

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