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      Agero

      Engaged employer

      Agero reviews

      Downhill fast - Customer Service Representative Agero Employee Review

      1.0
      30 Jul 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      When I first started working at Agero some years ago, the atmosphere was a fun one, there were great incentives for working overtime, I had such pride doing my job, the benefits were excellent and the supervisors were incredible to work with.....

      Cons

      .... until 2018. That’s when things started going downhill. Less incentives, firings for reasons that make no sense, the overnight shift axed, a focus on scorecards instead of helping customers. Quitting is an option I’m seriously considering.

      avatar
      Agero Response
      6y
      Thank you for your feedback. We continually look at ways to improve the associate experience. We will share your comments with our management team.

      Explore other reviews about Agero

      5.0
      18 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      14 May 2026
      Roadside assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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