Pros
Set your own schedule, work from home, able to make a higher wage working particular hours., able to help customers in tough situations who are often very grateful.
Cons
Persistent tech problems, required to attend unpaid meetings and trainings, loss of income when tech issues arise even though they tell you you can get a waiver -it rarely works that way. It's frustrating when you need supervisor approval/assistance and it takes so long and you have to repeat yourself often. The QA evaluations almost never come with enough information so that you may know which call they're reviewing. It's difficult dealing with non- communicative service providers and that stresses out customers. Many service providers complain about the company and won't work with Agero which makes our job harder. Impossible to do a good job for customers and meet the company's metrics. Plus training was inadequate to start. You are thrown in the deep end without enough support.
