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      Agero

      Engaged employer

      Agero reviews

      Great starter job - Customer Service Representative Agero Employee Review

      4.0
      2 Nov 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedules Easy processes Good softwares reasonable breaks

      Cons

      mandatory overtime sometimes no overtime not always easy to get time off

      avatar
      Agero Response
      2y
      Thank you for the feedback! We understand - mandatory over time can be tough. It's important to keep in mind that mandatory OT is driven by increased call volumes and the ever important need to make sure Agero is there for our customers in their time of need. That being said, if there are specifics to your situation where OT is creating a specific conflict, please make sure you speak with your manager or HR - people who are in place to listen and help manage the issue. Again, thank you for the feedback.

      Explore other reviews about Agero

      5.0
      18 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      14 May 2026
      Roadside assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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