Promising Potential, Room for Improvement - Onboading Specialist AirMason Employee Review

- Limited client call opportunities hindered skill development and attempts to become more involved were unsuccessful - Disjointed client onboarding and unseamless internal tools posed challenges for a new employee with tech experience - Despite the remote nature of the role, I was required to commute to the office a few times during onboarding, which was unexpected and could have been problematic for candidates living farther away - AirMason lacked an internal HR department and did not partner with insurance companies to provide clear dental and medical coverage benefits, it was surprising to find out that the company did not provide its own benefits book, especially considering that its product centers around digital documents for employees - The company should have a dedicated support team for clients, this led to two individuals fulfilling three roles, which has resulted in challenges for training and performing effectively compared to a previous similar position - Insufficient support and feedback from the company made it challenging for me to determine areas for improvement and whether it was a good fit. - The lack of communication and feedback led to disappointment and feeling misled about the company's values and culture. More transparent and frequent communication channels could have addressed this issue. - Due to the lack of an organized and standardized off-boarding procedure, I had to personally follow up multiple times in order to off-board myself