Overworked. Underpaid. Apathetic Leadership. - Anonymous employee Airfoil Group Employee Review

-Poor company organization + no standard operating procedures: Files are kept on different hosting platforms and it is impossible to find necessary client assets. And there are no standard operating procedures, it depends on the team and individual management making it difficult to keep up with different review processes/timelines/projects. Microsoft was once a client and now they use it religiously even though it consistently makes things harder. There is also no formal on boarding process for new clients (internally) so no one on the account understands the strategy or the processes. -Leadership cares more about the clients/new business/senior leadership than the internal needs of employees implementing strategy. Often times this creates additional and unnecessary work for people who are already swamped. -No formal HR department. It is run by the COO so there is no “neutral” party to bring company issues to. Employee company evaluations ask the wrong questions to provide insight on operations. Too stuck on bragging their “values” than to actually carry them out. -Unsure how to handle difficult conversations with clients and employees, they end up creating an overly-crafted message that doesn’t accomplish anything. -The split between digital and comms makes work more complicated than it needs to be. -Focused on getting business so they don’t set expectations with the client and work with companies they know are racist/misogynistic even though it goes against their values. Also along the lines of image- several accounts are for a large well known tech company that has too much work for the small team, and they cut them a deal to keep the business for show. Ultimately overworking employees and leaving not enough room for better client relationships.