30 Jan 2024
Alan Response
2yWe’re truly disheartened to read about your experience, and we sincerely apologize for the distress it has caused you. It’s never our intention for any member of our team to feel undervalued or unsupported.
We understand that Alan’s dynamic environment isn’t the right fit for everyone, but we strive to ensure it is a place where respect and collaboration are paramount. Your feedback on the expectation to work from the office has prompted us to re-examine our remote work policies to clarify and enforce them more effectively.
Regarding job security, we’re taking your comments very seriously. While we’re proud that the majority of our team members find long-term career fulfilment with us, with an average tenure of 2.3 years and a 94% trial period success rate, we recognize that there is always room for improvement. We’re committed to a thorough review of our onboarding and trial processes to ensure they are transparent, fair, and supportive.
We would appreciate the opportunity to discuss your experience in more detail. If you’re open to it, please contact us at talent@alan.eu for a confidential conversation. Your perspective is invaluable to us as we continue to grow and improve.
Once again, thank you for your honesty. We will use your feedback as a catalyst for change.