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      Alaska Airlines

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      Alaska Airlines reviews

      Reservation Sales Agent - Reservation Sales Agent Alaska Airlines Employee Review

      2.0
      10 Mar 2016
      Reservation sales agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Travel Benefits. Home Agent option.

      Cons

      Low hourly rate, poor management, no holidays or vacation. Sick time is accrued, but if you use it more than 3 times a year you are penalized. Mandatory overtime (3 hours) happens more often then not--the only way to avoid the mandatory overtime is by volunteering and working 2 hours of overtime. There are more than 200 shifts to bid on your own time, but only on an office computer. Seniority is based on age within a group of new hires, the youngest agent gets whatever is left.

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      3.0
      5 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work environment and culture. Leadership is strong.

      Cons

      Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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