An Experience You'll Never Forget - Customer Service Representative Alight Solutions Employee Review

1.0
11 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Air conditioning, bathrooms, chairs, pay check, experience of a lifetime, real motivation to get any job you may have been reluctant to go after before working here.

Cons

As a CSR you are recorded at all times and can ensure that everything can and will be used against you. They will make sure you are constantly reminded of every mistake you've made due to their lack of training and communication with a recording of you. If you do contribute of course you'll be congratulated with a kudo.. but kudos don't pay the bills. You will be dragged down by everyone else's lack of motivation forced to pick up the slack and can guarantee you're going no where. But no worries, if your feeling a little stressed out you can take you're scheduled lunch period to eat your worries away and embrace the WALL-E lifestyle you've become. Just remember to bring a little extra change because you will be charged for that plastic spork.

Explore other reviews about Alight Solutions

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work at.

Cons

The pay is a bit low.

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Alight Solutions Response
1mo
Thank you for your feedback and for being part of the team. We’re glad you enjoy working at Alight. We appreciate your input on compensation and continue to review our pay practices to stay competitive. Thanks again for sharing!
3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Team leaders are good, supportive and caring. Want you to thrive as long as you do your job.

Cons

Job is very temporary. Based on Performance.

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