Pros
Some flexibility to work from home. In-office proximity to central station. Good staff diversity. Some potential for progression, if you are liked personally by management.
Cons
- constant IT issues due to outdated systems - unreasonable work loads - not unusual for people to cry due to the pressure - promotions provided to under qualified people - promotions often appear based on favouritism rather than performance - understaffed - no professional or formal training provided - lack of genuine support from management - quieter, soft spoken personality types are looked down on or forgotten - lack of communication between operations and other areas of the business - everyone is too busy to be able to actually change anything for the better - upper management can come across as aloof - pays less than other companies for the same role