It's a learning job - Customer Service Representative Allstate Employee Review

3.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You get trained, they provide equipment and all the good things, they have guides that make it easy to learn quicker, underwriting is always there to help you.

Cons

You're monitored if work from you (at least my office did), low pay and high-call volume. Sometimes I couldn't even take breaks with how much the phone would ring.

Explore other reviews about Allstate

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Able to control the workflow and make sure the required RMBC and UW are done.

Cons

Corporate is in compretition with you. There used to be rules against competing brokers in some industries. Now corporate has rerouted your phone and will offer quotes to calls before you can even speak with them. There are no benefits at local offices. The owners are greedy money hungry and could care less about anyone but themselves.

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

High commission , fast sales cycle

Cons

Depending on the agency you are with you will have a wildly different experience

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