Terrible Ethics - Senior Claims Analyst Allstate Employee Review

1.0
19 Jul 2018
Recommend
CEO approval
Business outlook

Pros

It's a paycheck. The brand recognition is nice because people instantly know what the company does.

Cons

This company loves to tout their advancement opportunities and used that allure to draw me from another company. In reality, if you are not well known at Home Office, you will be passed over for a less qualified candidate that the hiring manager already knows. This company has an extremely strong "kool aid" mentality particularly since the implementation of their Continuous Improvement (C.I.) program (think Agile, it's pretty much the same structure with a different name). The C.I. model is cumbersome to claims adjusters who are already overburdened by high case loads and high office turnover but upper level management repeatedly ignores these concerns on the surveys that they insist you fill out. Their quality standards are a setup to fail - seasoned adjusters with awesome files were still falling short and this was used against them when annual compensation discussions took place. The real rub for me was Allstate's Injury Evaluation Program (I.E.P.). You will quickly note that Allstate speaks entirely in proprietary acronyms and never wants their employees to mention them to outsiders. I.E.P. involves short changing claimants on medical bill reimbursement in states where there is no legal precedent to do so (i.e. a state with a Collateral Source rule requires that you reimburse to full bill, not just what was paid - if you're uninsured, Allstate will run your bill through their proprietary bill review software to come up with an extremely low ball payment and force you to litigate if you disagree). Also Colossus is very much alive and well and very much a low ball program. I don't even know why they call Allstate employees adjusters. We had no authority to decide anything and for that matter, neither did management. The health insurance covers literally nothing until you shell out at least 10% of your pre-tax annual salary as well.

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CEO approval
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Pros

Good work life balance and work flow is decent

Cons

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1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home There are some school programs paid at 100%

Cons

- I haven't been micromanage this bad since working in a call center!!! - the tools you use to do your job feels like micromanagement. Its very slow moving as well. Every thing takes so long to load while you're trying to speed through your work. - you will receive an email about every single little thing you did wrong - you will not receive praise for anything - you will need to protect yourself by maintaining documentation of what was asked of you, because it will be later explained that it doesn't matter what was said, you should have researched it yourself (even when you're brand new). - when they are wronf about a reprimand they just gave you, don't expect a reply or an apology - they will make sudden changes that severely impacts your job at a moments notice and wonder why you are behind - I was advised a manageable workload is 20-30 claims. My whole team had 90+ claims. - The turn over rate is exceptionally high. Over the course of a year I started 7 people quit within. 3 additional people were fired. - you're going to beg for help and they aren't going to help you, and they are going to tell you that YOU are the problem. - currently, all the hires are being shielded from the hot mess. They are trying to change things by pushing all the people who suffered through the mess they created to put a positive spin on the job and I guess preserve moral. - the job itself wouldnt be difficult (because the work is relatively easy), but its VERY disorganized. You will feel like you work in a call center, but this time, you have to return voicemails, emails and text messages. - 2nd worse job experience in my entire life - AND THE PAY IS BELOW INDUSTTY STANDARDS!!! There are no bonuses.

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