Support - Quality Assurance Alorica Employee Review

3.0
26 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Alorica is a great place to move up quickly.

Cons

There is a lack of communication from upper management as well as lack of empathy for their employees. You can also be downsized at the drop of a hat and when you do move up you don't receive bonuses, you don't receive overtime, and you don't receive any perks when being in management or operation support. You will make more money as an agent.

Explore other reviews about Alorica

5.0
30 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Leadership is open and approachable, with genuine interest in employee feedback. Opportunities to grow professionally.

Cons

Things move quickly, which can be challenging at times, but it keeps the work exciting.

1
2.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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