Pros
Pleasant work environment, great group of people to work with.
Cons
While the position is exempt, ie. OT is expected in order to try keeping your head above water. Good adjusters end up leaving because they are just burnt out. Average 50hrs work week and you still can't keep up with an average of 200+ pending. The company has grown too fast and not employed enough Liability/Casualty/Construction Defect Adjusters. Although most hired adjusters have ample years in the industry their authority is limited and all denial letters are reviewed by their AVP of Claims, even an "out of policy period type". The supervisors have been acquired through acquisition and the CA AVP wants to control everything including how a letter is formatted, worded, etc... In the end your work product may no longer be your work product. Additionally, it takes over 30 days to receive approval for a denial letter. However, their Dallas AVP for Claims is not so particular nor controlling. While a Dallas manager may compliment your denial or ROR. The same format is not acceptable to the CA AVP for Claims. However, most of us know not one person will write a letter the same way or adjust a claim exactly the same way. The Dallas AVP seems to have embraced that fact and manages to have denials turned around in a short amount of time. Additionally, the CA claims are way out of compliance, so if that stresses you as it typically will to good adjusters don't work here. Their computer servers are so slow that many times you can be typing faster than what is appearing on the screen. Or the system will bump you off and you have to restart or shut down the computer - this can be a daily chore = more stress. In general not very friendly for single parents. No work from home if your child is sick.
