Pros
Schedule was flexible. Pay was decent. Tips
Cons
This is long but here goes: Very Very Unorganized. New policy change every week. Support is a JOKE. They can’t help you with anything. I had several issues with my PAY. I could never get any one the phone. Only through email. It took weeks to get any issues resolved. No notes in their system. So when you finally get a response (email) you have to include all of your previous emails or else you start over in your quest. I also thought It was a little shady how you couldn’t actually see you tips (like which stop or customer gave you a tip and how much) It was just grand total type of scenario. Who checked the math? There was many times I question it. When you were given a shift they gave an estimate/range on how much to expect for the shift. I started when Amazon-Flex first kicked off in Nashville. Back then we made $25 an hour. Point blank PLUS tips. I noticed as time went on that our rate per hour dropped to $17.25 or so. The veterans and I grumbled some. But we were making tips still on a good day so it was so-so. Besides who could we talk to anyway? As I tried to get my friends hired they were telling them that whole $18-25 an hour the included your tips. See… Ratings: Rating determines whether you get deliveries or not. If I was going to be late for my next pick up (due to traffic or customer had wrong address on the package, etc.) Didn’t matter my fault. Your rating goes down either way. If the pick-up place forgot to give you a package that goes with the customer’s order. Traffic Jam making you late to your customers house. The app could mess up and cause you to be late. Your fault your ratings drop. All your fault as well. They tell you to call support so they can call the customer for you. Mind you they only call your customer if you are going to be MORE than 30 minutes late. There is NO grace period for deliveries. ONE minute late and that’s it. You usually have two hours to deliver God knows how many packages. I wonder why. Maybe because a couple months ago you the instituted a new policy about a 5 minute grace period to get the station. Let’s say you want to pick up a block and one becomes available it pops on you app less than 30 minutes before you have to be there. You get there in 35 minutes they turn you away. Even though they need help. So guess what people who were loading up getting ready to leave with their 8 stops worth of packages (you never know and you only have TWO hours) get those extra packages due to the new policy. Everybody’s rating goes down you know because there were never enough drivers. Do you think Amazon called customers to try to cancel orders or try to deliver them later in the day? NO. Pressure was put on us. They didn’t care. You just a number on a board. I worked for a year and I can count how many times I got more than two hours of work, They would tell me “do the best you can” Doing the best I could made my rating go down and whole slew of unsatisfactory customer expectations emails. My customers were great. I got great tips ALL the time. All amazon sees is numbers. How many times was I late(remember, weather and traffic don’t give you grace or understanding you are JUST A name with NUMBER). They never see in numbers how many times I had to try to deliver 10 stops in an 1 hour and 30 minutes. ( i say an hour and 30 because you never leave on time and it take about 30 minutes to get back to the station if have more picks-ups after that.) Access: So let’s say your phone is acting up or it’s broken. No way besides your mobile device that is registered to your account to access the app. You can’t use someone else's phone to make deliveries. Nor log in to forfeit your blocks or change your availability. Termination email: I called support to let them know my phone was messed up and I couldn't do the deliveries. Support said write an email to support and let them know. I can’t help you. I wrote support an email stating that my phone was messed up and that I could not login to forfeit my scheduled pick-ups two weeks prior. (Remember I stated you can’t access the app unless it’s the phone you signed up with.) They scheduled me for 6 more pick-ups/blocks after the email was sent. I kept getting unsatisfactory emails saying I didn't meet their "customer expectations". I hit so many I got terminated for not forfeiting my scheduled blocks. How could I though? Even repeated email’s and a phone call wasn’t enough. I had to send my phone off to Samsung to get it fixed and I lost my part time job. BOGUS! Since I have been there I have NEVER missed or didn’t show up for a block. Not even my fault and I got punished. Fairness: Drivers get ranked by numbers and customers. Who ranks the support employees? Half of them have incorrect information and the drivers are looking to them to on what to do. They never seem to have a supervisor or management. Yet "the calls may be recorded for quality assurance" BOGUS! There information has a DIRECT effect on my numbers.