Worst employer I’ve ever experienced. Run. RUN!!! - Anonymous employee American Arbitration Association Employee Review

-Highly toxic work environment -Manager skill and training is all over the board. No two are alike in any way and most are decent at the work, but awful at team management. -Training was useless. No one can stay focused for 3-4 hours straight with no breaks, much less in an online learning environment. -Time policing is rampant. It doesn’t matter if your work is good or on time. According to trainings, talking to a coworker for 10 minutes a day while off-break is time theft. -little to no cross-team functionality. You can work there for a year and will need to get completely retrained to work under a different manager, because each team handles tasks COMPLETELY differently, and there is zero consideration for learning styles in any training -nearly impossible to get the equipment necessary to perform job remotely during pandemic, and if your computer is old and malfunctioning, you get in trouble (but it takes months of asking to get a new machine. Tell me how it works.) -I was advised against taking any leave because a coworker got furloughed for using bereavement time when his mother died of COVID. To a similar point, I was let go shortly after I returned to work from medical leave. -Criminally low pay when the company has openly boasted a “surplus” over the last 3 years -by the way, you know they’re a non-profit? Yeah. They got grandfathered in because they started off as an educational service. They are no longer an educational service, they’re essentially a legal service provider. I do not know how they continue to get away with calling themselves a “non-profit,” but it lets them get away with paying you nothing. Managers and directors get slapped with a LOT more responsibility, with very little stipend to make up for it (at least according to the female managers and directors with whom I’ve spoken). -No HR support for non-managers. In fact, I was advised to not try to utilize HR at all, because “they cannot be trusted.” This was proven 100% correct in my experience. -tone-deaf, embarrassing and disheartening weekly emails from the CEO were especially bad during the pandemic.