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American Auto Shield

Engaged employer

Great Company but Disorganized - People Services American Auto Shield Employee Review

3.0
5 Jan 2022
Recommend
CEO approval
Business outlook

Pros

My experience at American Auto Shield has been neutral. I love the remote work environment and really enjoy what I do. The president seems like a great guy, my coworkers are wonderful and I love that I get to work with a great team of people.

Cons

The biggest issue for me is how disorganized things have been. The company is experiencing tremendous growth and it’s been a complete whirlwind for me since day one. Things have been disorderly since the day I started working for the company and it's hasn't slowed down. It's a 20 year old company but it feels like a startup. I really love that they are invested in my success and want me to succeed, but my manager can be too involved that it feels like there’s a lack of faith and trust in my ability to complete tasks on my own. This is the first time I've ever experienced anything like this in my career and it's very frustrating and discouraging.

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American Auto Shield Response
4y
Thank you for your honest feedback. We love that you enjoy the people and the work you do here at American Auto Shield! We have experienced significant growth over the past year, and you are right, there are some growing pains that come along with the growth. We’re doing our best to work through these growing pains and ensure all of our employees are setup for success. I’ll be sharing your feedback with our VP of People Services. I would also like to encourage you to take advantage of our open door policy and start an open dialogue with your Manager. Again, we are always looking for ways to enhance and improve. We greatly appreciate your feedback.

Explore other reviews about American Auto Shield

5.0
2 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work with company culture.

Cons

The CEO at the time needed to be more engaged and transparent

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good people at the entry and mid-level

Cons

upper management is out of touch and only looks at the bottom line for Car Shield

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