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American Auto Shield

Engaged employer

Okay company. The job itself sucks. - Claims Customer Service Representative American Auto Shield Employee Review

2.0
22 Jul 2022
Recommend
CEO approval
Business outlook

Pros

I found the company to be very organized. Training was good. Pay was good. Benefits were good.

Cons

Dealing with so many contract holders who were misled and manipulated into contracts by carshield, who take out their disappointment onto csr's. Conflicting information from different parts of the company. Bad call handling procedures.

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American Auto Shield Response
3y
Thank you for your feedback and advice to management. We apologize that we not did meet your expectations. We strive to provide a great employee experience and take this feedback seriously. We appreciate your kind words regarding our training, pay, and benefits. We wish you the best of luck in your future endeavors.

Explore other reviews about American Auto Shield

5.0
2 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work with company culture.

Cons

The CEO at the time needed to be more engaged and transparent

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good people at the entry and mid-level

Cons

upper management is out of touch and only looks at the bottom line for Car Shield

1
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