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American Red Cross

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Very poorly managed - Associate American Red Cross Employee Review

2.0
22 Nov 2011
Recommend
CEO approval
Business outlook

Pros

Staff and volunteers in the field offices are usually very helpful and try very hard to help clients. Mission is admirable if it was accomplished.

Cons

Senior Management at National Headquarters is disorganized. Unfortunately, many senior managers in the Service to the Armed Forces department play politics and don't really care about helping the customer (military members and their families). They seem to be more concerned with seeking personal recognition. Inexperienced employees at call centers with callous attitudes handle most calls from service members and families in need.

Explore other reviews about American Red Cross

5.0
11 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Position on G-Levels and on site

Cons

Must renew frequency through Their website

2.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Cons

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

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