Pros
The front line employees are dedicated to the true mission of the Red Cross, and do a good job despite leadership that wastes money, resources, and opportunities. Employees up to a certain level work together to keep the operations moving forward. Blood donors, blood recipients, charitable donors and victims served are the true audience and customers of this organization. .
Cons
Alleged 'experts', both consultants and senior leadership are clueless at identifying root causes of problems, developing expedient solutions, and implementing needed changes. Untold $Millions have been wasted on a revolving door of consultants with elaborate and unworkable 'solutions' which have either never been implemented or are only partially installed, and less efficient and less effective than prior systems and methods. Long term employees are pushed aside, or terminated for presenting realistic assessments of the ongoing failures, and weaknesses of the most fashionable 'transformation'.