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American Red Cross

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Disaster Services - Lack of Support and Poor Behavior - Disaster Program Manager American Red Cross Employee Review

2.0
19 May 2017
Recommend
CEO approval
Business outlook

Pros

Very Meaningful mission, a high level of responsibility and learning from the start, a number of good partners to work with, travel opportunities on national deployments, national recognition

Cons

Volunteers are allowed to treat chapter level staff terribly, and there are virtually no repercussions. I joined the ARC hoping to be in a team oriented environment with kind people, as I had experienced in prior volunteering. Volunteers are allowed to speak and treat staff in a demeaning and dehumazing manner, regularly criticizing and disrespecting people who are on call 24/7 and get little support (staff). Disaster chapter level staff are given a high level of responsibility but very little decision making power, as all decisions come from the National or Regional level and take a very long time. They also hold little to no accountability over their volunteers, but are told to provide "customer service" while meeting very demanding requirements. Staff are told to delegate, and when things aren't getting done, are told they have to do it themselves, but then get scolded for not engaging volunteers.

Explore other reviews about American Red Cross

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly people and good work

Cons

No cons for this company

2.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Cons

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

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