Client Advocate - Anonymous employee Americor Employee Review

Thank you for taking the time to provide your feedback. We are sorry that you were not happy here! There are several items in your review that are of concern to us and we would like to have the ability to address them directly. 1. Our marketing is based on several financial indicators for those consumers that will most benefit from our product. In no way do we target people of certain ages or ethnicities. We work with people from all age ranges and all ethnic, geographic, socio-economic, and educational backgrounds. Our goal is to help people better their financial situation. 2. We do offer a line of credit and have funded more than a hundred of them since clients first became eligible to receive it in July. The line of credit comes into the plan at the 15-month mark. Because July marked the 15 month since we started selling the product, it makes sense that no one receive the loan before July. As more and more clients hit the 15-month mark, more clients will be eligible for the loan. Just like any other loan or line of credit, not every client is going to be approved to receive it due to underwriting guidelines, in fact, we have a brand-new Underwriting Department to start managing the loan process for the hundreds of clients that are now eligible. 3. We never take any fees from the clients upfront and they are not in any danger of losing any of their money if they cancel or miss payments. In fact, we often work for 6 months or more with someone before they pay any fee to us at all. I wouldn’t call that a “quick buck”. Our clients will always save money with our program and we work hard to help them save as much as possible. If our product does not save the client money, we don’t take them on as a client. 4. We have a lengthy script because we go over every detail of our program on a recorded line to ensure that all of our clients understand how everything works, what to expect and how they have to participate. We have you, our Client Services Reps, complete Compliance calls with every client as well to make sure that the Sales Reps are saying the right things. 5. Regarding our Sales Reps and their income, we had 23 sales reps (almost 1/2 of the floor) make more than $10k in commissions in the month of August. That is a pretty significant amount of people. The numbers are posted on the monitors for everyone to see, so there is no sugar coating or fudging the numbers. $3k is what the lowest performing sales rep might make. It’s unfortunate that the Client Services Rep position was not the right fit for you. We would be happy to speak with you directly about the issues you had when you worked here to see how we can alleviate some of these misunderstandings. Please feel free to reach out to me at hrfeedback@americor.com to discuss your concerns in greater detail. We hope that you found a position that it truly rewarding for you and wish you the best of luck with all future employment endeavors!