Such a shame, used to be a great company to work for. - Customer Support Ancestry Employee Review

1.0
15 May 2018
Recommend
CEO approval
Business outlook

Pros

Good benefits: Weekly lunch on Wednesdays. Wellness allowance ( gym etc) Health Insurance. If it wasn't for the people who work here in the Dublin office, I would have left a long time ago.

Cons

Wages are historically below the industry average when compared with similar companies. Serious communication issues across all departments. Website routinely experiences technical issues on a day to day basis. Little to no investment in the staff.

Explore other reviews about Ancestry

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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