RUN AWAY - Customer Service Associate Ancestry Employee Review

1.0
1 Aug 2018
Recommend
CEO approval
Business outlook

Pros

-You can quit. You can walk away from the job and find the job you deserve. - You can learn that your losing your job on social media.

Cons

Ancestry as a company likes to brag they made over a BILLION dollars in revenue last year. However they can’t seem to share any of that revenue with their employees. Earlier this year (2018) Ancestry let go of 50+ employees at our corporate office. Just this month they announced they are closing the call center. Don’t worry though- their press release in the newspaper states that it only affects “less than 100 people”. It’s not like those “less than 100 people” have families or house payments or anything. Ancestry doesn’t care about delivering a functional website or app, they are worried about how much money you’ll spend on an AncestryDNA kit. Ancestry “releases” each new feature in “BETA testing” that way when members are complaining for over 3 years that their DNA Circles aren’t working- you can explain it’s a “BETA feature” so the development team is “still working on Improving the feature.”

Explore other reviews about Ancestry

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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