Pros
There is a great environment and great people. Good bonus opportunities in Operations. Fitness center on site. Casual dress. Good incentives.
Cons
Micromanaged way too much and feels elementary. Member Service/Sales are hourly so not much flexibility with schedules let alone not many business hour shifts available. The calls are inbound so no independence with breaks and lunches due to irrelevant forecasting. You are taking calls all the time with no chance to catch your breath let alone being statistically monitored and hassled. Unreliable communication company wide. Almost all departments are non cohesive with one another. The Operations department is not at all built for longevity (used as a stepping stone), therefore transfer before it's too late or avoid Ops altogether.