Cost-Conscious: we manage our costs tightly, and this can sometimes feel like we're being too frugal. But when you look at the big picture, all the money saved can be reinvested in amazing initiatives to grow the business.
Discretionary compensation: a big component of our compensation is discretionary, which equates to stock option. Market volatility affects the stock price on a daily basis, so you have to be a long-term thinker and willing to work for the long-term returns.
Technology: it is difficult to implement new technology at scale in such a large company. So it takes patience and finding ways to work with what you have in the meantime. But the company embraces world class technology, for sure - just hard to implement quickly.