Pros
I'm writing this because I think it is unfair to criticize the CEO for drawing attention to our Glassdoor rating. He encouraged everyone to write a review but his only comments were to be honest. What's wrong with that? So employees that are happy came on here and said how they felt and obviously employees that are very unhappy came on here to post as well. - transparency- regular company meetings discussing the goals and vision and success of the company - lots of surprise employee programs and "events": we now have a paid day for birthday, employee bbq, free bagels every Tuesday, end of year party, other various treat days, art program, etc - I find the benefits package average to good. I've had worse, I've had better. Paid time off is below avg for Canadian employees who are used to getting more paid vacation upon hire (we get 2 weeks) - there are a lot of good people who work here and there is a lot of depth in experience - there are many educational opportunities for those interested...just don't expect a pay increase as a result
Cons
-pay, at least for non-execs, is below average - they consider a lot of "promotions" lateral and don't award a pay increase - HR is pretty disappointing...not especially helpful, nor personable and my few friends that have needed assistance due to issues were basically told that they were at fault. - middle management is inconsistent. This means if you have one of the supervisors or managers that follow policies to a T, you may be disgruntled when you see others getting away with something that you cannot - those I know in Support feel underpaid and micromanaged. Many use Support as a stepping stone to get into the company and apply internally to transfer to other departments within a few years