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      Arcus FM

      Engaged employer

      Arcus FM reviews

      Listening Groups - Maintenance Technician Arcus FM Employee Review

      2.0
      23 Apr 2019
      Maintenance technician
      Recommend
      CEO approval
      Business outlook

      Pros

      I have now left the business as a Maintenance Technician. I did enjoy some aspects of my time at Arcus, such as the courses we were enable to enroll on and my Manager/Supervisor was a great guy to work for. I left a review to this effect at the time, over 2 years ago, and someone has now responded to my review which has prompted me to add a fresh review.

      Cons

      I left the business for better pay and better hours. One of my suggestions on my previous review was more listening groups. However, my final memory of the business was that when some minor gripes and issues were forwarded to the listening group administrator at a later point, the response was incredible. Instead of hearing our points and suggesting reasons why certain items could or could not be addressed, our technician team was made to feel as though we had done something terrible by raising ANY issues. Senior management got involved and the overriding sentiment was, "What the hell is going on in that department", as though we had no right to raise any issues at all! That is a VERY poor response from a so called listening group. Instead of going through the motions of having listening groups, the management would do well to actually listen to the concerns of their Technicians and attempt to address them, rather then belittle them, which I would suggest encourages staff to seek employment elsewhere.

      avatar
      Arcus FM Response
      7y
      Thank you for taking the time to update your review. Arcus is a very different organisation now to what it was 2 years ago. Given the amount of time that has passed since you left us, its difficult to comment on your individual experience however, our staff are at the forefront of everything we do so we have provided a number of avenues for all staff to provide feedback and ideas that are listened to. We have a weekly communication brochure that goes to all members of staff providing feedback and updates on various aspects of the business.

      Explore other reviews about Arcus FM

      5.0
      18 May 2022
      Operations project development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Arcus is a company that actually believes in its core values. Safety of it's staff is a priority, and all employees have the ability to make a difference

      Cons

      Arcus' growth is outpacing some of our internal policies, that need to be changed to adjust to the needs of a larger workforce

      1
      avatar
      Arcus FM Response
      4y
      Thank you for taking the time to leave a review. It's great to hear that you find Arcus a great company to work for and been enjoying your time here with us. At Arcus, health and safety is one of the utmost priority and we do everything possible to ensure our processes protect this and that the right support is provided. We believe that learning is a never-ending process that helps us become the best version of ourselves. Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven. We are always open to constructive comments and we will take them on board as well as your concerns.
      3.0
      7 May 2026
      Planner
      Recommend
      CEO approval
      Business outlook

      Pros

      For an entry-level or introductory role in an office environment, it’s a good place to start, and the people are friendly as well. The job can be stressful at times, but it’s not especially difficult. Depending on the team you join, the training provided is generally sufficient and supportive. Flexible working is available, although how easily it’s granted can vary between teams.

      Cons

      The company appears to lack clear direction on where it wants to go, or at the very least seems uncertain about how to implement changes to optimise its workflow effectively. This can be very frustrating as an employee. Duties, managers, and even seating locations within the building can change frequently, making it difficult for those seeking stability. There also seems to be an element of micromanagement, though this varies by team. Some teams are managed very closely — even down to seating plans — while others are much more relaxed and easy-going.

      avatar
      Arcus FM Response
      1mo
      Thanks for taking the time to leave a review. At Arcus FM, we’re committed to fostering a positive and rewarding work environment where all employees feel valued and respected. We’re sorry to hear that your experience hasn’t met your expectations. We understand your concerns raised regarding management and other role aspects. We take all feedback seriously and regularly review our policies, processes and management practices to ensure that colleagues are treated fairly and supported in their roles. Our management remain committed to maintaining open communication, clear expectations and strengthening collaboration across teams to help create a connected, respectful and positive working environment. We encourage colleagues to raise any concerns directly with HR or line manager to ensure the right support is provided. As a current employee, we’d really appreciate the opportunity to better understand your concerns; please contact the HR team or email info@arcusfm.com so we can look into this further.
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