Call center with sketchy ethics leads to disgruntled employees - International Market Research Analyst Asian Metal Employee Review

I'm with Asian Metal for over 8 years, very long. Yes, just like here. It is second home to me, just a big family. People here are very kind and helpful. They are very smart and capable colleagues and most of them are very professional, an expert within their specific market, well respected by market participants from their industries. Working with them is a great experience and I’ve learnt a lot and grown up very fast. Every day we have conversation with people from different countries active in the metals market, analyze the market development trend for them, give price assessment for the metals and write market reports. I did build a very strong network. Clients are very warmhearted to call in very frequently every day, seeking for my analysis and advices. I really enjoy it as I know that I am greatly needed by them and they refer my opinions to take some actions. Asian Metal is a leader in the metal consulting industry, not one of but the best, of course, it is because of lots of colleagues’ many years’ hard work, so we also make very decent pay, well above most of other local companies in the same industry, almost around one time higher, totally not second to any others. Many free drinks, many free cookies, unlimited supply, free lunch, free commutes between home an office, and holiday gifts, ----everything you could expect. You just feel like a home working here. Some people also get some performance based equity fund. It is a great company in general.

Too many people and too good welfare with some negative energy ones hidden inside

Interesting intellectual work as far as learning about the metals industry and most people I spoke to day in and day out over the phone were really nice and helpful. Developed wonderful relationships with prospective clients. Colleagues in the Local (Pittsburgh) and London office were fabulous to work with, so the hiring was great.

The CEO does not manage effectively at all and, while he will tell you that you are an analyst, you actually serve in a call center role where it is more important to garner subscriptions than to actually focus on doing your job well. A lack of appropriate subscriptions, which was often due to speculation of a down-turn in the market and has nothing to do with the employees at Asian Metal not working hard enough, ended up in having privileges revoked, sometimes financial penalizations (not receiving bonus money that was previously promised to you), and we were told it could lead to loss of our jobs, though I don't believe anyone was fired due to that. My worst experience was when the CEO took money out of my paycheck without my consent (which you cannot do in Pennsylvania) as a penalization for "taking too many vacation days" which he had previously approved and I had to spend six months working with a local court and talking to lawyers to get the money back. The money was returned eventually, but it took me half a year to get it and was definitely a huge hassle. This was the reason I quit my job with the company.