Pros
Stable company-claim no layoffs in almost 100 years, Christmas & incentive bonus, retirement matching plan, pension, full benefits, company vehicle with field position (comes with stipulations), lots of nice co-workers.
Cons
Work load for claim reps is unmanagable (150+ open files/rep is low count for position) and puts the employee in a bad position given the nature of the job. Reviews are often subjective and do not provide clear feedback on how to move forward toward promotions. Pay is significantly lower than industry average, even when factoring in bonuses. Yearly reviews rarely result in raises in excess of 2% regardless of level of performance. Management appears to neglect staffing shortages in claims division. Travel for training is required and employees have to share rooms and are not provided adequate transportation. Company vehicle is tracked for GPS and driving habits, and associates are required to pay $.16 per mile driven for personal miles. Company expectation is that employees stay at work as long as it takes to complete workload based on company claims handling guidelines.
