Great benefits - Customer Service Representative (CSR) Availity Employee Review

4.0
2 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits and PTO and management

Cons

Lack of flexibility, high Call volume

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Availity Response
7mo
Thank you for sharing your experience and for highlighting our great benefits, PTO, and management support — we’re glad those aspects stood out during your time with us. The Client Services role is critical for us as each associate in this space gathers valuable information by speaking directly with the clients all day, every day. While we strive to provide flexibility where possible, this role requires a structured schedule to meet the needs of our customers and partners. We appreciate your contributions and wish you continued success in your career.

Explore other reviews about Availity

5.0
20 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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