Great Company with a lot of room for upward growth - Client Services Representative Availity Employee Review

4.0
21 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Work/Life Flexibility. This was honestly the most important thing to me in my job search. Availity has been great anytime I needed to take off in a moments notice. They are flexible with my hours and understand that life happens. Also the room for upward growth is fantastic, after a year in the call center you can really make a great career for yourself in the Healthcare IT sector. Availity wants you to succeed and to help you meet your career aspirations.

Cons

The training is not the best. Your first week on the phones you're just reeling trying to figure out what's going on, eventually you get it but I did not enjoy the time when I couldn't help people due to the fact I didn't even know what they were asking. I felt more like a hinderance than I was helping. The training simply needs to improve

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Availity Response
5y
Thank you for taking the time to write such a thoughtful review. We are going to jump right to that quote, “You get out of it what you put into it.” We’re not sure who your manager is, but that’s excellent advice, and it applies to so much more than just your role at Availity. Let’s talk about training; we have heard this comment before in numerous reviews. And although you felt like a hindrance, we promise that you weren’t. We have made big improvements to our training in the call center since you started. But we remind all new associates that healthcare is complicated, and everyone should give themselves some grace as they work to learn it. But, as you said, if you are focused and committed to giving it your all, you will be successful. Again, thank you for your review. We are so glad that you are happy working at Availity!

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5.0
20 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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