Inconsistent - Customer Sercive Representative Availity Employee Review

Thank you for taking the time to write your review. While working in Availity Client Services is an excellent way to start a career in healthcare, there’s a lot to learn in the healthcare industry, and the work we do in client services is challenging. We do provide training for new associates, with follow-up training as associates grow into their roles. But we also find that getting our new representatives on the phones and talking with our customers as quickly as possible is the best way to put that training to work and learn about our business. We track the performance of our ACS associates and strive to achieve specific goals; however, providing quality customer service remains our priority. Tracking allows us to measure performance and identify areas where associates can improve. It also identifies areas where we can improve our training. Training is a moving target that we are constantly working to improve. As our products, tools, and customers evolve, so does our training. Lastly, favoritism is not a behavior we encourage at Availity. We do recognize and look to associates for their strengths, and not every associate shares the same strengths—that’s part of the diversity that makes us a great place to work. But overlooking associates for their lack of experience is not acceptable, and we are sorry if that was your experience during your time with us. We will share your feedback with our Client Services leadership to keep this in mind in their future staff interactions. We appreciate the feedback and continue to make adjustments to our onboarding, ongoing training, and metric goals. We are committed to fostering a flexible environment for our associates to thrive, while striving to be the best in class. Thank you for helping us improve. We wish you all the best.